I am Charlotte Berridge and I run charlotteberridge.com. My registered address is 12 Glenfield Road, Ealing, London W13 9JZ. As the owner of charlotteberridge.com I take a proactive approach to user privacy and ensure the necessary steps are taken to protect your privacy throughout your visiting experience.
I may collect and process the following data about you:
Using my contact form
Your name and email address as well as other Information that you provide by filling in a contact form on this site. This is so that I am able to reply to your service enquiry or your general question.
Buying a product
Your name, email address, home address and IP address at checkout by purchasing one of my services. This is so that I can deliver the product and contact the new customer about their new product.
You can read more information on how cookies are used on this website in my cookies policy here.
I handle personal data for my own business.
Information on my website will be collected in association with your use of a contact form or by purchasing a product from my website.
If you contact me using either my online contact form or directly via email, I may keep a record of that correspondence.
When purchasing a product from my website, a user must supply their full name, home address and email address so that I may deliver their product and be able to contact them if there is an issue with their order. The IP address of the device used for said purchase is stored in the WooCommerce database but not matched to any information that may be collected by other components of the website.
Cookies are collected by navigating and interacting with my website. You can read more about what cookies are used in my cookie poicy here.
Your Personal Data is only stored for the duration of time that it is needed. Data that is stored for the sole use of signing up to my newsletter, will be kept until such data is manually removed by the user by unsubscribing. Which they can do at any time.
Stored data that has been sent via a contact form on my website will be kept for the duration of required communication.
Personal data collected through the purchase of one of my products maybe kept for as long as necessary with regard to HM Revenue and Customs (HMRC).
All ways of collecting personal data on my website are opt-in, and you will always have the opportunity to opt-out. Meaning that in order for me to receive any personal data from you, you will need to actively choose to opt-in when filling out any of the forms on my website.
You will always have the opportunity to unsubscribe to my newsletter at any time.
If you believe that you have received information from me that you did not opt in to, you should contact me on the details below.
You are entitled to access the personal data that I hold.
Online order data is stored in my website database on a secure server that is password protected. It is backed up daily and is encrypted on Amazon S3 servers which are GDPR compliant and each backup is kept for 30 days and then deleted.
The payment gateway’s (Stripe & PayPal) data is stored on their respective servers and is securely backed up and password protected and encrypted.
I am not responsible for the privacy or security practices of any third party. The collection and use of your Personal Data by such third parties may be subject to separate privacy and security policies. If you suspects any misuse or loss of, or unauthorised access to, your Personal Data, you should let me know immediately by contacting me at the email address below.
Under GDPR, you have the right of access to the information stored about you. For clarity, aside from the cookie data collected about your device, cptcreative.com only collects a name and or an email address from certain areas of the website such as a contact form, newsletter signup, blog post comment or through purchasing a service. No details of credit cards are ever taken or stored on this website.
If you cannot update your own information, I will correct any errors in the personal data I hold about you within 7 days of receiving written notice from you about those errors.
It is your responsibility to provide me with accurate and truthful personal data. I cannot be liable for any information that is provided to me that is incorrect.
You may cancel any subscription or revoke your consent to the processing (including storage) of this data at any time with immediate effect. As a data subject (a real person) your individual rights include: right to be informed; right of access; right to rectification; right to erasure; right to restrict processing; right to data portability; right to object; right to not be subject to automated decision-making (including profiling).
From time to time, I may need to send you important notices, such as changes to my terms and conditions or policies. Because this information is important to your interaction with me, you may not opt-out of receiving these communications. This falls under Legitimate Interests of GDPR.
All correspondence with regards to privacy should be addressed to: Charlotte Berridge, 12 Glenfield Road, Ealing, London W13 9JZ. or email [email protected]. You may contact me by email in the first instance.