Delivery & Returns
MAY 2021 CORONAVIRUS UPDATE
I only visit the Post Office a couple of times a week, I will keep you informed by email when your order is on it's way.
SORRY, from 1st MAY 2021 I no longer offer free local delivery
I have had to stop hand delivering my orders as unfortunately it is not sustainable for my business long term. As lovely as it has been to meet my customers it takes too much time out of my working week and with people returning to their offices finding convenient times to deliver is becoming more complex. You can avoid postage costs by collecting any orders from All Original, 20 Ealing Green W5 5DA (Tuesday to Sunday 10am - 5pm)
Sorry, I do not offer collection from our home
Delivery Information
All my products are shipped with the Royal Mail. I endeavour to get orders shipped to you within 5 working days. If for any reason delivery will take longer, I will let you know by email as soon as possible and keep you updated. Personalised products may take longer to produce, but I will always keep you informed.
If you need your order in a hurry, please email me and I’ll see what we can do!
I offer FREE UK delivery on all orders over £75. (this will be removed when you check out)
Our packing supplies are biodegradable boxes, envelopes & bubble wrap. We do not make profit from our P&P, all prices are based on current Royal Mail guidelines.
COLLECTING/RESERVING PRODUCTS
Sorry but I do not offer collection from my home.
I rent a permanent space at All Original, 20 Ealing Green, W5 5DA so it is very easy to purchase & collect my products locally. I will inform you by email when your order is ready to collect as I do not visit the shop everyday.
When purchased locally, prints are supplied packed flat with supportive backing board in a protective cellophane bag. Generally it's easier for you to frame a print when it has been kept flat but its obviously easier to post/transport if its in a roll. Please let me know if you'd prefer your order rolled in a tube, there is no added cost.
PRINTS
Each 30 x 40cm print is individually rolled in acid free tissue and carefully packed by me by hand. Delivered to you in a sturdy cardboard tube by first class 'signed for' Royal Mail.
UK P&P £4.95
Griffin Park Stadium, the Hoover Building and Ealing Village prints are in a card mount so they are also sent as a large flat package
Lammas Park limited edition prints are packaged flat as the paper is very thick so rolling them in a tube will damage the print.
UK P&P £7.50
Griffin Park & The Four Corner Framed prints and Local Park Illustrated Map Framed Prints are wrapped in reused or eco-friendly bubblewrap and packaged in a cardboard pizza style box. For safety reasons the front of the frame is plastic, not glass
UK P&P £6.00
NB.Every effort is made to remove any dust particles from within the frame but the nature of these frames means some dust is likely to dislodge on posting, the back can easily be removed from the frame so you can easily clean up any stray dust.
Please take care when handling prints, they are paper and therefore fragile. Please follow my top tips for caring for prints. A crease in a print is permanent. I can not take responsibilty for any damage caused by you when handling or framing prints.
PERSONALISED & COMMISIONED ITEMS
These are sent by first class ‘signed for’ Royal Mail. P&P cost dependant on size of product, I will keep you updated when you make your order.
ALL OTHER ITEMS
Griffin Park & The four corners unframed prints - Packaged in a sturdy Recyclable Eco Envelope UK P&P £2.50
Local Park Illustrated map unframed prints - Packaged in a sturdy Recyclable Eco Envelope UK P&P £2.50
A4 Mounted Prints - Delivered to you in an eco padded envelope by first class Royal Mail. UK P&P £2.50
Card Packs - Packaged in a corrugated 100% Recyclable Biodegradable Eco Envelope UK P&P £1.50
Tea Towels - Packaged in a corrugated 100% Recyclable Biodegradable Eco Envelope UK P&P £2.00
Coasters - Delivered to you in a corrugated 100% Recyclable Biodegradable Eco Envelope UK P&P £2.00
Mugs - Delivered to you in a box by first class Royal Mail. UK P&P £4.00
Postcard Packs - Delivered to you in a eco padded envelope by first class Royal Mail. UK P&P £4.00
Please ensure that the delivery details you provide will have someone available to accept and sign for, the order. If you miss the delivery, your order will go to the postal collection office for you to collect. If you do not collect the package, it will then be returned to me. Any further attempts to deliver following this would then be chargeable.
International orders
All my products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order. Please note, I am not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.
BREXIT
On 1st January 2021 the UK left the EU. The implication of this is that our European customers are now likely to be charged import tax. This amount varies depending on the value of the order, typically it will be 20%, but the recipient of the goods is responsible for the payment of these charges. All small businesses are adjusting to these changes. We are sorry for the inconvenience & will do everything we can to keep things running smoothly.
PRINTS (except those listed below)
Royal Mail International (tracked)
Europe - £10.00
Royal Mail World Zone One - £12.00
(includes Canada, Japan, South America, Asia & Africa)
Royal Mail World Zone Two- £13.50
(includes Australia, New Zealand & Singapore)
Royal Mail World Zone Three (USA) - £15.00
LAMMAS PARK LIMITED EDITION PRINT, HOOVER & EALING VILLAGE MOUNTED PRINTS
The paper is too thick on my Lammas Park limited edition prints to send in a tube so they are sent as a large flat package. The Hoover & Ealing Village prints are in a card mount so they also need to be sent as a large flat package
Royal Mail International (tracked)
Europe - £15.00
Royal Mail World Zone One - £16.00
(includes Canada, Japan, South America, Asia & Africa)
Royal Mail World Zone Two- £20.00
(includes Australia, New Zealand & Singapore)
Royal Mail World Zone Three (USA) - £20.00
ALL OTHER ITEMS
Card Packs
Europe - £4.50
Royal Mail World Zone One - £6.00
(includes Canada, Japan, Hong Kong, South America, Asia & Africa)
Royal Mail World Zone Two- £6.75
(includes Australia, New Zealand & Singapore)
Royal Mail World Zone Three (USA) - £5.75
Postcard Packs
Europe - £5.50
Royal Mail World Zone One - £7.00
(includes Canada, Japan, Hong Kong, South America, Asia & Africa)
Royal Mail World Zone Two- £8.75
(includes Australia, New Zealand & Singapore
Royal Mail World Zone Three (USA) - £10.00
Tea Towels
Europe - £4.50
Royal Mail World Zone One - £6.00
(includes Canada, Japan, Hong Kong, South America, Asia & Africa)
Royal Mail World Zone Two- £6.75
(includes Australia, New Zealand & Singapore)
Royal Mail World Zone Three (USA) - £5.75
A4 Mounted Prints, Griffin Park & the four corners print and Local Park Prints
Europe - £9.50
Royal Mail World Zone One - £10.50
(includes Canada, Japan, Hong Kong, South America, Asia & Africa)
Royal Mail World Zone Two- £11.50
(includes Australia, New Zealand & Singapore)
Royal Mail World Zone Three (USA) - £11.00
Sorry, but I do not send Mugs or Framed Prints internationally
Refunds & Returns
I hope that you will be very happy with your purchase from charlotteberridge.com. However, if you wish to cancel your order or return an item do get in touch by emailing me at info@charlotteberridge.com so I can do all I can to resolve the issue. You have 28 days from purchase to return an item.
Only unused orders in their original packaging may be returned. Once I receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used items or those not in their original packaging cannot be returned. Please send me back a note with your goods making clear your reasons for return.
Items bought in a sale or items which have been personalised or made especially to order cannot be returned, exchanged or refunded, unless they are damaged or faulty, I’m sorry. Whatever your concern do please get in touch with me at info@charlotteberridge.com as I’m sure there will be a way we can work it out together.
If you complete an order and decide that you no longer wish to proceed, please ensure that you let me know within 24 hours of making your purchase as I aim to post your order as soon as possible. If an item has been sent, you can cancel your order but will not receive a refund until the item has been returned in it’s original state.
I can only refund postage for faulty goods or those sent in error. I cannot take responsibility for any goods lost in transit, so please use a secure service if returning any unwanted goods.
Seller Information:
Email: info@charlotteberridge.com
Address: 12 Glenfield Road, London W13 9JZ
Personalised & Commissioned Items
Commissioned items usually take 3-6 weeks to produce. I require a 50% deposit upfront before work can commence. The final balance will be required before delivery. I will let you know by email as soon as your artwork is completed and keep you updated on your order’s progress.
All customised orders are non-refundable after order confirmation. In addition, customised orders may not be cancelled or refunded once final PDF proofs have been approved. Upon final PDF approval of your personalised order I cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, I will have to charge for a reprint.
Items which have been personalised or made especially to order cannot be returned, exchanged or refunded, unless they are damaged or faulty.
