Delivery & Returns
Delivery Information
All my products are shipped with the Royal Mail. If you are buying from the UK or Europe we endeavour to get these shipped to you within 5 working days. If for any reason delivery will take longer, we will let you know by email as soon as possible and keep you updated. Personalised products may take longer to produce, but I will always keep you informed.
I offer FREE UK delivery on orders over £75.00, (this will automatically be removed when you check out)
If you need your order in a hurry, please email me and I’ll see what we can do!
COLLECTING/RESERVING PRODUCTS
I rent a permanent space in All Original, 20 Ealing Green, W5 5DA so it is very easy to purchase my products locally. They are open Monday to Saturday 10am - 6pm and Sunday's & bank holidays 11am - 4pm. I am very happy to reserve products for you to collect from there at a time that is convenient for you.
When purchased locally, prints are supplied packed flat with supportive backing board in a protective cellophane bag. Generally it's easier for you to frame a print when it has been kept flat but its obviously easier to post/transport if its in a roll. Please let me know if when reserving your print you'd prefer your order rolled in a tube, there is no added cost.
PRINTS
Each print is individually rolled in acid free tissue and carefully packed by me by hand. Delivered to you in a sturdy cardboard tube by first class 'signed for' Royal Mail.
UK P&P £4.95
Walpole Park & Lammas Park limited edition prints are packaged flat as the paper is very thick so rolling them in a tube will damage the print. My hoover Building & ealing Village prints mounted in card so they are also sent as a large flat package - UK P&P £7.50
Please take care when handling prints, they are paper and therefore fragile. Please follow my top tips for caring for prints. A crease in a print is permanent. I can not take responsibilty for any damage caused by you when handling or framing prints.
PERSONALISED & COMMISIONED ITEMS
These are sent by first class ‘signed for’ Royal Mail. P&P cost dependant on size of product, I will keep you updated when you make your order. Framed prints larger than my House Shelfies can not be posted.
ALL OTHER ITEMS
Postcard Packs - Delivered to you in a padded envelope by first class Royal Mail. UK P&P £3.95
Mugs - Delivered to you in a box by first class Royal Mail. UK P&P £3.95
Card Packs - Delivered to you in a padded envelope by first class Royal Mail. UK P&P £1.50
Tea Towels - Delivered to you in a padded envelope by first class Royal Mail. UK P&P £1.50
Coaster sets - Delivered to you in a padded envelope by first class Royal Mail. UK P&P £1.50
A4 Mounted Prints - Delivered to you in a padded envelope by first class 'signed for' Royal Mail. UK P&P £2.95
Please ensure that the delivery details you provide will have someone available to accept and sign for, the order. If you miss the delivery, your order will go to the postal collection office for you to collect. If you do not collect the package, it will then be returned to me. Any further attempts to deliver following this would then be chargeable.
International orders
All my products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order. Please note, I am not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.
PRINTS (except those listed below)
Royal Mail International (tracked)
Europe - £9.50
Royal Mail World Zone One - £11.00 (includes USA, Japan, South America, Asia & Africa)
Royal Mail World Zone Two- £11.50 (includes Australia, New Zealand & Singapore)
WALPOLE & LAMMAS PARK PRINTS
The paper is too thick on these prints to send in a tube so they are sent as a large flat package
HOOVER & EALING VILLAGE MOUNTED PRINTS
These prints are in a card mount so they need to be sent as a large flat package
Royal Mail International (tracked)
Europe - £12.50
Royal Mail World Zone One - £16.00 (includes USA, Japan, South America, Asia & Africa)
Royal Mail World Zone Two- £20.00 (includes Australia, New Zealand & Singapore)
ALL OTHER ITEMS
Card Packs
Europe - £4.00
Royal Mail World Zone One - £5.00
(includes USA, Japan, Hong Kong, South America, Asia & Africa)
Royal Mail World Zone Two- £5.50
(includes Australia, New Zealand & Singapore)
Postcard Packs
Europe - £5.00
Royal Mail World Zone One - £6.00
(includes USA, Japan, Hong Kong, South America, Asia & Africa)
Royal Mail World Zone Two- £6.50
(includes Australia, New Zealand & Singapore)
Mugs
Europe - £5.00
Royal Mail World Zone One - £6.00
(includes USA, Japan, Hong Kong, South America, Asia & Africa)
Royal Mail World Zone Two- £6.50
(includes Australia, New Zealand & Singapore)
Tea Towels
Europe - £4.00
Royal Mail World Zone One - £5.00
(includes USA, Japan, Hong Kong, South America, Asia & Africa)
Royal Mail World Zone Two- £5.50
(includes Australia, New Zealand & Singapore)
A4 Mounted Prints
Europe - £8.50
Royal Mail World Zone One - £10.00
(includes USA, Japan, Hong Kong, South America, Asia & Africa)
Royal Mail World Zone Two- £10.00
(includes Australia, New Zealand & Singapore)
Refunds & Returns
I hope that you will be very happy with your purchase from charlotteberridge.com. However, if you wish to cancel your order or return an item do get in touch by emailing me at info@charlotteberridge.com so I can do all I can to resolve the issue. You have 28 days from purchase to return an item.
Only unused orders in their original packaging may be returned. Once I receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used items or those not in their original packaging cannot be returned. Please send me back a note with your goods making clear your reasons for return.
Items bought in a sale or items which have been personalised or made especially to order cannot be returned, exchanged or refunded, unless they are damaged or faulty, I’m sorry. Whatever your concern do please get in touch with me at info@charlotteberridge.com as I’m sure there will be a way we can work it out together.
If you complete an order and decide that you no longer wish to proceed, please ensure that you let me know within 24 hours of making your purchase as I aim to post your order as soon as possible. If an item has been sent, you can cancel your order but will not receive a refund until the item has been returned in it’s original state.
I can only refund postage for faulty goods or those sent in error. I cannot take responsibility for any goods lost in transit, so please use a secure service if returning any unwanted goods.
Seller Information:
Email: info@charlotteberridge.com
Address: 12 Glenfield Road, London W13 9JZ
Personalised & Commissioned Items
Commissioned items usually take 3-6 weeks to produce. I require a 50% deposit upfront before work can commence. The final balance will be required before delivery. I will let you know by email as soon as your artwork is completed and keep you updated on your order’s progress.
All customised orders are non-refundable after order confirmation. In addition, customised orders may not be cancelled or refunded once final PDF proofs have been approved. Upon final PDF approval of your personalised order I cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, I will have to charge for a reprint.
Items which have been personalised or made especially to order cannot be returned, exchanged or refunded, unless they are damaged or faulty.