Delivery & Returns

Sorry, we do not allow strangers to collect from our home. If you live within a 15-20 minute walk of our house (near Northfields allotments) I will try to organise hand delivering to you (daylight hours only). 


Delivery Information

All my products are shipped with Royal Mail. I endeavour to get orders shipped to you within 2-5 working days. If for any reason delivery will take longer, I will let you know by email as soon as possible and keep you updated. Personalised products may take longer to produce, but I will always keep you informed.

Royal Mail 1st class is the quickest, most efficient service and 2nd class is cheaper, for when you don't need it to get there quickly.

If you need your order in a hurry, please email me and I’ll see what we can do!

I offer FREE UK delivery (first class) on all orders over £75, simply tick the box at the check out.

UK DELIVERY COSTS

Standard Large Illustrated Prints
(30x40cm & 40x50cm)
1st Class Signed for - P&P £6.95
2nd Class Signed for - P&P £5.75
You need to sign for these upon delivery for added security

Larger Illustrated Prints
1st Class Signed for - P&P £8.95
2nd Class Signed for - P&P £7.95
You need to sign for these upon delivery for added security

Framed Illustrated Prints
1st Class Signed for - P&P £7.75
2nd Class Signed for - P&P £6.50
You need to sign for these upon delivery for added security

A4 Illustrated Prints & Local Parks
1st Class - P&P £3.80
2nd Class  - P&P £2.50

Organic Cotton Tea Towels
1st Class - P&P £3.80
2nd Class - P&P £2.50

Card Packs  
1st Class - P&P £3.80
2nd Class - P&P £2.50

Individual Cards
1st Class - P&P £1.90
2nd Class - P&P £1.00

Please ensure that the delivery details you provide will have someone available to accept and sign for, the order. If you miss the delivery, your order will go to the postal collection office for you to collect. If you do not collect the package, it will then be returned to me. Any further attempts to deliver following this would then be chargeable.

PACKAGING
My packing supplies are biodegradable boxes, envelopes & bubble wrap. I reuse my packaging where ever possible. Every order is carefully hand-packed by me. Please take care when handling prints, they are paper and therefore fragile. Please follow my top tips for caring for prints. A crease in a print is permanent. I cannot take responsibility for any damage caused by you when handling or framing your prints.

Standard Large Illustrated Prints
(30x40cm)
Each illustrated print is backed by thick cardboard & protected in a biodegradable cellophane sleeve.
Delivery: These packaged prints are wrapped in eco bubble wrap & packed in a sturdy flat cardboard package.
Please note International postage is in a sturdy cardboard tube
.

Standard Large Illustrated Prints
(40x50cm)
Each illustrated print is backed by thick cardboard & protected in a biodegradable cellophane sleeve.
Delivery: These prints are wrapped in acid-free tissue paper & carefully rolled in a sturdy cardboard postal tube.

Larger Illustrated Prints
My long prints are mounted, backed by thick cardboard & protected in a cellophane sleeve. These prints include Hoover Building, Ealing Village, Griffin Park Stadium, Hammersmith Bridge & Holden Tube Stations prints
Delivery: These packaged prints are wrapped in eco bubble wrap & packed in a sturdy flat cardboard package.

Framed Illustrated Prints
I only stock frames for the 23x23xm print local park & Griffin Park & The Four Corner prints. Each framed print is wrapped in a biodegradable cellophane sleeve. For safety reasons the front of the frame is plastic, not glass.
NB. Every effort is made to remove any dust particles from within the frame but the nature of these frames means some dust is likely to dislodge on posting. The back can easily be removed from the frame so you will be able to clean up any stray dust.
Delivery: The packaged frame is then wrapped in reused or eco-friendly bubblewrap and packaged in a cardboard pizza style box. 

A4 Illustrated Prints & Local Parks
Each print is backed by thick cardboard & protected in a biodegradable cellophane sleeve.
Delivery: These prints are sent in a sturdy flat cardboard envelope. 

Organic Cotton Tea Towels
Each tea towel is folded & hand packaged by me with a recycled paper belly band and protected in a biodegradable cellophane sleeve.
Delivery: Tea towels are sent in a recyclable A5 cardboard box 

Illustrated Card Packs  
Each card packs is hand packaged by me and presented in a recyclable & biodegradable glassine bag 
Delivery: Card packs are sent in a recyclable A5 cardboard box 

International orders

I am currently unable to ship to USA, Europe or Northern Ireland.

USA - The United States has implemented new tariffs on goods from the UK. It is difficult for me to keep abreast of these changes so I have reluctantly suspended delivery.

Europe & Northern Ireland - Complicated new legislation came into effect on December 2024 regarding European orders so I have suspended these deliveries for now too. 

All my products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order. Please note, I am not responsible for any customs fees or duties incurred on international shipments, these are the responsibility of the purchaser.

DELIVERY COSTS
Huge apologies that these shipping costs are so high, they have escalated greatly over the last couple of years. I have no alternative shipping options. 

Please note I do not send Framed Prints internationally 

Large Illustrated Prints
Sent rolled in a sturdy postal tube by Royal Mail International Tracked
• Europe - £20.00 (currently suspended)
• Royal Mail World Zone One - £24.00 
(includes Canada, Japan, South America, Asia & Africa)

• Royal Mail World Zone Two- £26.00 
(includes Australia, New Zealand & Singapore)
• Royal Mail World Zone Three (USA) - £28.00 (currently suspended)

A4 Illustrated Prints & Local Parks
Sent by Royal Mail International Standard. 
• Europe - £11.50 (currently suspended)

Royal Mail World Zone One - £13.50 
(includes Canada, Japan, Hong Kong, South America, Asia & Africa)
Royal Mail World Zone Two- £14.50 
(includes Australia, New Zealand & Singapore)
• Royal Mail World Zone Three (USA) - £13.50 (currently suspended)

Organic Cotton Tea Towels
Sent by Royal Mail International Standard

Europe - £11.50 (currently suspended)
Royal Mail World Zone One - £13.50 
(includes Canada, Japan, Hong Kong, South America, Asia & Africa)
Royal Mail World Zone Two- £14.50 
(includes Australia, New Zealand & Singapore)
Royal Mail World Zone Three (USA) - £8.50 (currently suspended)

Illustrated Card Packs
Sent by Royal Mail International Standard
Europe - £6.00 (currently suspended)
Royal Mail World Zone One - £7.50 
(includes Canada, Japan, Hong Kong, South America, Asia & Africa)
Royal Mail World Zone Two- £8.50 
(includes Australia, New Zealand & Singapore)
Royal Mail World Zone Three (USA) - £13.50 (currently suspended)

 

Refunds & Returns

I hope that you will be very happy with your purchase from charlotteberridge.com. However, if you wish to cancel your order or return an item do get in touch by emailing me at [email protected] so I can do all I can to resolve the issue. You have 28 days from purchase to return an item. 

Only unused orders in their original packaging may be returned. Once I receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used items or those not in their original packaging cannot be returned. Please send me back a note with your goods making clear your reasons for return.

Items bought in a sale or items which have been personalised or made especially to order cannot be returned, exchanged or refunded, unless they are damaged or faulty, I’m sorry. Whatever your concern do please get in touch with me at [email protected] as I’m sure there will be a way we can work it out together.

If you complete an order and decide that you no longer wish to proceed, please ensure that you let me know within 24 hours of making your purchase as I aim to post your order as soon as possible. If an item has been sent, you can cancel your order but will not receive a refund until the item has been returned in it’s original state.

I can only refund postage for faulty goods or those sent in error. I cannot take responsibility for any goods lost in transit, so please use a secure service if returning any unwanted goods.

Seller Information: 
Email: [email protected]
Address: 12 Glenfield Road, London W13 9JZ

Personalised & Commissioned Items

Commissioned items usually take around 6 weeks to produce. I require a 50% deposit upfront before work can commence. The final balance will be required before delivery. I will let you know by email as soon as your artwork is completed and keep you updated on your order’s progress.

All customised orders are non-refundable after order confirmation. In addition, customised orders may not be cancelled or refunded once final PDF proofs have been approved. Upon final PDF approval of your personalised order I cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, I will have to charge for a reprint.

Items which have been personalised or made especially to order cannot be returned, exchanged or refunded, unless they are damaged or faulty.